In this case, please tap input UID/IP under the scan window, choose IP, enter the IP address of the camera/NVR and tap Next to proceed. Knowing the IP address of the camera or NVR, we can also add it by manually entering the IP address. Add by entering IP address of the Reolink device In this case, please tap input UID/IP under the scan window, choose UID, enter the UID of the camera/NVR and tap Next to proceed. If the QR code sticker on the device is lost or blurry, you can still add it by manually entering the UID numbers. Reolink Client (Old version): Reolink Client (New version) Step 3. (For NVR Kit, we only need to scan the QR code on the NVR box to add the whole system to the App.) Open Reolink Client, then click Add Device > Scan Device In LAN to find the IP address of your camera. Please launch the Reolink App, tap the " +" button in the top-right corner, and scan the QR code on the camera or NVR. If the Reolink device is not added automatically nor can it be found in LAN, we may add it by scanning the QR code. Add by scanning the QR code of the Reolink device Tap the "+" option in the top-right corner of the home page, then choose LAN to proceed. When the add devices automatically option is disabled, you can still add a Reolink camera or NVR in the same network by searching in LAN. If yes, you may need to enter the login password if the device has been set up. Please check the device list on the Reolink App to see if your camera or NVR is added. With this function, Reolink cameras or NVRs that are connected to the same local network as your phone is will be detected and added to the App automatically. Add by using add devices automaticallyīy default, the Reolink App has the add devices automatically option enabled. If the above solutions can not work, please contact our support team by submitting a request.To add Reolink cameras or NVRs to Reolink App, please refer to the instructions below.įor cameras or NVRs that are not set up yet, please finish the initial setup first.įor cameras or NVRs that have been set up, there are 3 methods to add them to Reolink App. Please check whether you have allowed too many people or devices to get access to the devices. If the online users are over allowed numbers, other users will fail to make live view. You are able to add Reolink camera/NVR to as many phones as you want, but there are limits as to how many are able to access the camera/NVR at the same time: Productsīattery-powered cameras ( Reolink Go excluded) If there is still not video when the status is login success, please change to Fluent mode for a check,Ĭause 4: Online Users are over Allowed Numbers If the status is login success, but there is no video, please choose single screen and then drag the camera at Device List to live view screen for a check.If it still shows password error, please refer to the link to reset camera and make setup with a new password, How to Reset Reolink Device.If the status is password error, please kindly click button to change right password, and then click OK to save the password for a try.Network > Status after running Reolink Client on the PC and login into the camera. And check whether the status light in front of the camera is blue or red, if it is red, that means the camera disconnects from network.įor other cameras, please refer to the link to check camera power, IP Cameras Stop Working. Tap the + symbol in the bottom right corner to add a new device. But if you fail to make live view via App also, please kindly check whether the device is powered on and connect to network well.įor battery-powered cameras, please put the camera in a dark environment to check whether IR lights turn on. If the status is login failed, not connected or connecting., please check whether you can log into the device via App and make live view.Check whether the status of the device at the right Device List is Connected.When you add Reolink NVRs/Cameras to Reolink Client, it shows Device Already Exists,īut there is related camera video showing up via Client, You may follow the troubleshooting tips listed below to solve the problem.Ĭause 1: The Device is Offline via Client
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